This is a courtesy translation of the German Allgemeine Geschäftsbedingungen. In case of conflict or interpretation issues, the German version prevails. References to German statutes (BGB, EGBGB) are not translated, as they identify specific provisions of German law.
These Terms and Conditions ("T&Cs") apply to all contracts between Comitatus Software AG, Albert-Einstein-Straße 14, 12489 Berlin, Germany ("Provider") and customers regarding the use of the software Artilier.
Artilier is a desktop software for Windows that lets users orchestrate AI agents (in particular Claude Code) on a visual interface. The software is subscription-based and provided for download in its respective current version.
The contract is concluded upon confirmation of the purchase by Paddle.com. Paddle is the "Merchant of Record" and therefore the contractual counterparty for payment processing. Comitatus Software AG provides the underlying service (the software).
The prices displayed on the website at the time of order apply. Billing takes place in the selected interval (quarterly or yearly) via Paddle. Means of payment and payment terms are governed by Paddle's conditions.
The subscription automatically renews for the respective selected period unless cancelled by the end of the period at the latest. Cancellation may be made at any time via
Consumers entering into a distance contract have a statutory right of withdrawal pursuant to § 312g in conjunction with § 355 of the German Civil Code (BGB). The instruction below corresponds to the official template in Annex 1 to Art. 246a § 1 para. 2 sentence 2 of the EGBGB.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Comitatus Software AG
Albert-Einstein-Straße 14
12489 Berlin
Germany
Phone: +49 (0)30 210 90 850
E-mail: [email protected]
by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form reproduced below, although its use is not mandatory.
To comply with the withdrawal period it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. The technical processing of the reimbursement is carried out via our payment service provider Paddle (Merchant of Record).
Artilier is a digital product within the meaning of § 327 para. 1 BGB. The right of withdrawal expires in the case of a contract for the supply of digital products not delivered on a physical medium if we have begun to perform the contract after you
You give this consent and acknowledgement during the Paddle checkout process by means of an explicit selection before payment is initiated. Confirmation is subsequently sent to you by e-mail together with your order confirmation.
(If you wish to withdraw from the contract, please complete and return this form.)
(*) Delete as applicable.
Note: The text of the withdrawal instruction follows the official German template (Annex 1 to Art. 246a § 1 para. 2 sentence 2 EGBGB) and therefore benefits in principle from the statutory-presumption-of-conformity under § 360 BGB — but only in the original German wording. Before going live a German IT-law specialist should verify that (a) the § 356 para. 5 BGB consent and acknowledgement in the Paddle checkout are correctly configured and documented in the order confirmation e-mail, (b) the pre-contractual information pursuant to Art. 246a EGBGB is fully displayed before the order is placed, and (c) the withdrawal instruction is prominently highlighted during the order process.
Artilier is developed and maintained with the greatest possible care. 100% availability cannot be guaranteed, especially during maintenance windows or in the event of disruptions at external services (e.g. the Anthropic API, authentication providers).
Artilier is a digital product within the meaning of §§ 327 et seq. BGB. The following provisions apply in addition:
During the term of the subscription the Provider supplies updates required to maintain the contractual conformity of the software, including functional and security updates. The software automatically checks for new versions and informs you of their availability. If you fail to install an update despite having been informed of its availability and of the consequences of failing to install, the Provider is not liable for defects resulting solely from this omission (§ 327f para. 2 BGB).
If Artilier deviates from the contractually agreed condition, consumers are entitled to subsequent performance, termination of the contract or a reduction of the price in accordance with §§ 327i et seq. BGB. The limitation period for defect claims is governed by § 327j BGB.
The Provider is entitled to change Artilier beyond what is required to maintain its contractual conformity, provided there is a valid reason — in particular technical advancement, changes by providers of integrated third-party services (e.g. Anthropic) or adaptation to new versions of Microsoft Windows. A change that affects the accessibility or usability for the customer in a more than insignificant way will be announced in text form (e.g. by e-mail) at least 30 days before it takes effect. In this case the customer has the right to terminate the subscription free of charge and without observing a notice period within 30 days of receiving the announcement or of the change taking effect, whichever is later.
The Provider is liable without limitation for damages resulting from injury to life, body or health that are based on a negligent or intentional breach of duty by the Provider, as well as for other damages based on a grossly negligent or intentional breach of duty. Otherwise, liability is limited to typical, foreseeable damages.
Information pursuant to § 36 of the German Consumer Dispute Resolution Act (VSBG): Comitatus Software AG is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Disputes arising from the contractual relationship are to be settled by negotiation or before the ordinary courts.
The European Commission provides a platform for online dispute resolution (ODR) at ec.europa.eu/consumers/odr/. Our contact address for consumer enquiries is [email protected].
The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for disputes with merchants is Berlin. Should individual provisions of these T&Cs be invalid, the validity of the remaining provisions remains unaffected.